All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, we can issue a refund when the following conditions are met.
If you did not receive the product within the guaranteed time( 55 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item or the item was damaged, you can request a refund or a reshipment. For any wrong or damaged items, you are required to provide pictures.
Refunds will not be processed if your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Refunds will not be processed if your order did not arrive due to exceptional circumstances outside the control of www.gotrendsetter.com (i.e. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. All costs attached to this process will be your responsibility.
Please do not send your purchase back to us unless we authorize you to do so.